Top 20 Digital Experience Solution Companies - 2021

Crafting an exceptional, engaging digital experience requires both creative excellence as well as consistent process execution. Companies are understanding the importance of creating seamless customer journeys and increasingly exploring newer and more effective digital experience solutions and services to offer experiences that customers cherish. Staying agile, being flexible, and relying on their spirit to be “future-ready” further help companies navigate the ever-complicated territory of digital experience.

Artificial intelligence, customer service automation, chatbots, and an array of other advanced technologies continue to impact an increasing number of facets of digital experiences. Front-end frameworks are emerging as a promising solution that drives smooth customer experience. This solution enables plentiful interfaces by creating a more app-like look and feel for websites and other applications. On the other hand, omnichannel, a term designating a cross-channel business model, is increasingly gaining traction in the digital experience arena. Omnichannel customer service has long been trending by helping brands across the world improve their presence on digital channels, including mobile applications and social media platforms. Simultaneously, cloud platforms and microservices are equipping organizations with the benefits of greater safety, flexibility, and scalability of their digital experience platforms.

As such, the technological progressions in the arena open up a universe of new possibilities for digital experience solution providers to develop and introduce innovative services and solutions. This implies that companies looking for efficient digital experience solutions have to choose from a plethora of options.

To make this task easier and assist CIOs in identifying the right companies providing digital experience solutions, CIOReview presents to you “20 Most Promising Digital Experience Solution Providers 2021 and 10 Most Promising Digital Experience Service Providers 2021.”

A distinguished panel comprising CEOs, CIOs, VCs, Analysts, and the CIOReview editorial board has selected the most promising digital experience solution providers. In our selection process, we looked at the company’s offerings, core competency, news/press releases, client testimonials, milestones, and other recognition.

    Top Digital Experience Solution Companies

  • 1

    Customer expectations are consistently being reshaped by sweeping advances in technology and high-quality digital customer experience is expected in every brand’s online interactions. The SaaS model of DGTLsuite solves the four largest problems businesses face in meeting the demands of their customers online: digital community management, customer care service automation, creative content logistics, and actionable insights from analytics

  • 2

    Forum 360 an integrated IR, sales and distribution platform enables companies to offer an inclusive customer experience without disrupting the wholesale model. This leads to increased sales while reducing expenditure on distribution and stakeholder engagement. Forum 360 helps active asset and product managers better engage with consumers, members, shareholders and advisers. The company’s platform is a great fit for any industry that follows a wholesale distribution model but is best suited for products and services that have a high educational component such as financial services, automotive manufacturing, premium wineries, and medical devices

  • 3

    By detecting, pre-empting, and resolving customer issues associated with product failures, IrisAgent is able to give actionable insights to an entire organization—unifying support, product, engineering, and beyond—to solve for the root cause and empower actions that fix problems before they start. At heart, IrisAgent’s mission is simple: make customer support better for everyone. The company’s platform brings people together by providing customer support, product and engineering teams with visibility into bottlenecks and problem areas. With its AI-powered auto-responder capabilities, IrisAgent takes simple, repetitive tickets off the support team’s plate to enable them to focus on more complex issues

  • 4

    Adobe Systems

    Adobe Systems

    Adobe Systems creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results

  • 5

    Amplexor

    Amplexor

    With its tailored content and digital strategies, Amplexor designs, implements and runs integrated experiences across every channel, touchpoint and region

  • 6

    AppFusions

    AppFusions

    Delivers, bringing it all together: customers, platform engagement, extensibility, distributions, strategy, growth

  • 7

    Bloomreach

    Bloomreach

    Bloomreach solutions combine the power of unified customer and product data with the speed and scale of AI and predictive decisioning, so we can deliver magical experiences that convert on any channel and every journe

  • 8

    CEDAR CX Technologies

    CEDAR CX Technologies

    Leading provider of an innovative generation of powerful cloud-based managed services solutions for customer communications management (CCM), and customer experience management (CXM)

  • 9

    Confirmit

    Confirmit

    Confirmit is the provider of the most powerful visual insights engine fueling business decisions

  • 10

    CoreMedia

    CoreMedia

    Helping global brands to become iconic since 1996, CoreMedia is committed to forging high-touch collaborations with category leaders across all industries – fashion, finance, media, manufacturing, and more

  • 11

    Crownpeak

    Crownpeak

    Crownpeak helps to create and deliver omnichannel digital experiences with speed and simplicity

  • 12

    Digital Silk

    Digital Silk

    Digital Silk is a full-service digital agency focused on Growing Brands Online. The organization partner with clients to drive Greater brand awareness​, Higher onsite conversions and Brand loyalty​

  • 13

    FetchyFox

    FetchyFox

    FetchyFox’s intuitive interface allows to easily integrate the services of all airport concessionnaires under the Digital Airport Marketplace

  • 14

    Liferay

    Liferay

    Transform digital experiences with a single, flexible platform that addresses your most complex business challenges

  • 15

    Nanoheal

    Nanoheal

    The company's cognitive device experience management platform helps revolutionize workplace device management by using AI, Automation and Analytics

  • 16

    Netcracker

    Netcracker

    Netcracker helps CSPs totransform customer engagement, dynamically evolve their digital ecosystems, and reach new automation and security levels

  • 17

    Progress Software Corporation

    Progress Software Corporation

    With Progress, organizations can accelerate the creation and delivery of strategic business applications, automate the process by which apps are configured, deployed and scaled, and make critical data and content more accessible and secure—leading to competitive differentiation and business success

  • 18

    Qualtrics

    Qualtrics

    Qualtrics Experience Management (XM) is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brand

  • 19

    R2integrated

    R2integrated

    The company is creating state-of-the-art marketing solutions that accelerate its clients’ digital transformation strategy

  • 20

    Sitecore

    Sitecore

    Sitecore delivers a digital experience platform that empowers the world’s smartest brands to build lifelong relationships with their customers