Top 10 Digital Experience Consulting/Services Companies - 2020

The digital experience has redefined the way businesses and their customers interact. In this regard, today, rich digital experience has become the dire need to engage people. Therefore, organizations are vying to provide personalized digital experiences for their most valuable assets—customers, employees, and partners—to enhance productivity and efficiency. An optimal digital experience initiative entails integrating multiple elements such as web portals, mobile applications, social media, data analytics, and more.

With the development of newer technologies like IIoT and AI, the next generation of digital experience solutions will integrate multiple channels, including wearable, voice assistants, and many other IoT devices. These technologies will aid the business efficiently tackle digital experience initiatives in a controlled environment. The technologies will further help scour customer data across various websites, sessions, and devices, allowing organizations to build better user-profiles and focus on consumer individualization.

At this juncture, there is a wide variety of digital solution providers entering the industry with a set of advanced and integrated technological offerings. To help companies navigate through the best-of-breed digital experience solution and service providers, CIOReview has compiled a list of the 10 most promising digital experience solution providers and 10 most promising digital experience consulting/service companies. The enlisted organizations are driving superior customer experience at the intersection of various disruptive technologies. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.

We present to you CIOReview’s,10 Most Promising Digital Experience Consulting/Service Companies - 2020.

Top Digital Experience Consulting/Services Companies

Specializing in driving E-commerce businesses, Mercutio provides strategic consulting, modern web technology and digital creative services for brands to create a strong online presence. Mercutio supports clients with three practices: strategy, design and engineering. While defining the architecture of the new website, they delve into customer journey, acquisition strategy, and user research to create comprehensive websites that encourage consumers’ impulse to buy. Their design team creates superior brand-experiences that translates to attracting customers and nurturing them through the sales funnel

BelWo

BelWo

CCM solutions we deliver are designed to meet your company’s strategic goals and significantly improve your mission-critical customer communications processes. With expertise in migrations, upgrades, and complex integration, BelWo has the tools and experience to support smaller scale document applications, modernize a legacy solution, perform a complete technology shift to a new platform or develop a full-scale omni-channel digital experience. Additionally, we offer managed service capabilities with a partnership attitude led by quality-assured and risk-managed full-service teams who maintain and operate the solution on your behalf to ensure your solution investments are reinforced with secure, stable, reliable performance

ExpertSender

ExpertSender

Uses purchase and behavioral data to create highly targeted microsegments of the customers that spend the most at your eStore, and pamper them to earn their loyalty

Gage

Gage

For 25 years the world’s premier brands have come to Gage for marketing technology, platforms and a full range of marketing services to help clients grow sales, profits and market share. Our work spurs consumers, customers and channel partners to take action for some of the world’s best-known brands, including 3M, Microsoft, Skype, Walmart, Norwegian Cruise Line and Thomson Reuters. We are the recent recipient of the global Brandon Hall Excellence Award in the area of mobile development, a 2016 SIIA CODiE Award finalist in global e-learning, and we were named a B2B Top Shop in 2016 and 2017 by Chief Marketer magazine. Headquartered in Minneapolis, and with offices in Seattle and Los Angeles

iBizSoft

iBizSoft

With 15+ years of eCommerce implementations for over 100 different marquee clients, such as, Starbucks, TaylorMade, McGraw Hill, LifeFitness and many others, iBizSoft ‘s team provides well-thought-out eCommerce solutions that connect various areas of the business, including enhanced user and customer experiences.We build intuitive eCommerce applications with striking designs and unique customer experiences to wow your shoppers. Our solutions on various eCommerce platforms, that we also support, have gone through iterative performance and load tests to ensure they are scalable and will help you increase your online revenue

IGT Solutions

IGT Solutions

Established in 1998, with 100% focus on customer experience, IGT employs more than 13,500 customer experience and technology specialists providing services to 75 marquee customers globally. IGT’s global footprint consists of 19 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Spain, Colombia and the USA.IGT Solutions (IGT) is committed to simplify complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries

ISM

ISM

Since 1985, ISM has pioneered the design and implementation of customer strategies in the areas of sales, marketing and customer service. The world’s best companies have recognized ISM as the leader in applying state-of-the-art technologies and techniques to drive customer acquisition, retention and growth. Our unique ‘top-down/bottom-up’ methodology combines strategic vision and a highly structured approach to ensure actionable strategies in our areas of focus

John Paul

John Paul

Enables it's clients across the banking, luxury, automotive, travel, tech, and hospitality industries to create an enduring bond with every customer and employee

Medullan

Medullan

Provides consulting services and digital platforms that enable the leading healthcare companies to improve the lives of their customers

RAZR Marketing

RAZR Marketing

Improving customer engagement by combining marketing insight and tailored services with configurable decisioning software